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Welcome to our Help page. This page will be updated frequently, and offers information regarding the most common problems and solutions with using the Java plug-in.
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Top Java Issues reported by Oracle:
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1. Do you have Adware or Spyware on your computer?
2. Java and Google Chrome Browser
3. Can Java download be infected with virus?
4. Firefox warning message: Add-ons may be causing problems
5. Which version of Java should I download for my Windows 64-bit operating system?
6. Error 1721: There is a problem with this Windows Installer Package
7. How do I test whether Java is working on my computer?
8. Can I remove the older versions and do I need multiple versions of Java installed on my system?
9. Download errors: 1305, 2755, 1606...ect
10. Error: x64.exe not a valid Win32 application
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Other Common Issues and Solutions:
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Issue: Java not installed
Solution: Visit www.java.com click on "Do I have Java?". If you don't you will need to download the most recent version. If Java is installed and you still can't view Live Odds you will need to uninstall Java and reinstall. Do this by going to your Control Panel-->Add or Remove Programs-->Click on Java and then Remove. Once this is complete you will need to reinstall Java by visiting www.java.com. You computer will need to be restarted once you download Java.
Issue: Unable to login
Solution: This may be a password issue with our new Live Odds. Please contact us at 1-800-211-4759 to resolve this issue.
Issue: Java is installed but not connecting to the OddsClient
Solution: There are two possible solutions. First, open an Internet Explorer browser and click Tools-->Internet Options-->Advanced. Scroll down until you see Java and make sure it's checked. Second, open the Control Panel-->Java-->General Tab-->Click View in Temporary Internet Files. The OddsClient should appear, if it doesn't you need to uninstall Java and reinstall it. You computer will need to be restarted once you download Java.
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NOTE:
Java Plugin
The new Live Odds service requires a java plugin. You can get the latest Java plugin by clicking the button to the right or by going to http://www.java.com. You can also easily verify java version installed on our computer. |
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